Our unwavering commitment to you
At Unity Path Care, your trust, safety, and empowerment are at the heart of everything we do. Explore our policies designed to ensure transparent, ethical, and high-quality NDIS disability support services in Melbourne, Australia.
Your privacy, our priority
Unity Path Care deeply respects the privacy and confidentiality of all participants, their families, and our dedicated staff. We collect personal information solely to provide exceptional services, meet vital legal and NDIS requirements, and continuously improve how we serve you.
All personal information is stored securely, treated with the utmost care, and only shared with your explicit consent or when legally mandated. You always have the right to access your personal information and request corrections to ensure its accuracy.
Your voice matters: complaints & feedback
We believe in continuous improvement through open communication. Unity Path Care actively encourages all participants, families, and carers to provide feedback or make complaints without fear of retaliation. Every complaint is taken seriously, handled fairly, respectfully, and with full transparency.
You can share your feedback verbally, in writing, or using our dedicated feedback form. Our aim is to resolve all concerns promptly and effectively. If an internal resolution isn't possible, we'll guide you on how to contact the NDIS Quality and Safeguards Commission for further assistance.
Ensuring your safety: incident & risk management
Unity Path Care is profoundly committed to providing a safe and secure environment for everyone – our participants and our staff. All incidents, accidents, and potential risks are diligently reported, thoroughly documented, and managed in strict accordance with NDIS requirements.
Serious incidents are promptly reported to the NDIS Commission within the required timeframes. We proactively identify and manage risks to prevent harm, ensuring we continuously enhance the quality and safety of our NDIS disability support services across Melbourne.
Our promise: code of conduct
Every member of the Unity Path Care team, including all staff and contractors, adheres to our strict Code of Conduct. We are dedicated to:
- Treating participants with unwavering dignity and respect.
- Empowering participant choice and control in every decision.
- Maintaining professional boundaries at all times.
- Protecting your privacy and confidentiality as a top priority.
- Acting honestly and ethically in all interactions.
- Reporting any abuse, neglect, or misconduct immediately.
Unity Path Care upholds a zero-tolerance policy for any form of abuse, neglect, exploitation, or discrimination.
Your rights and responsibilities with us
Participant rights:
- Be treated with respect, dignity, and fairness.
- Make your own choices and decisions about your support.
- Receive safe, high-quality, and person-centred support.
- Have your privacy protected at all times.
- Provide feedback or make complaints.
- Access your personal information.
Participant responsibilities:
We encourage participants to:
- Treat our staff with respect.
- Provide accurate information about their needs.
- Follow agreed support plans and schedules.
- Inform Unity Path Care of any changes in their situation.
NDIS compliance & staying connected
Unity Path Care is fully committed to complying with all NDIS Practice Standards. We continually strive to improve the quality and safety of our services, ensuring the best possible outcomes for all our participants in Melbourne. We aim to empower NDIS participants to live safely, confidently, and independently.
Have a question about our policies? Need more information or wish to provide feedback? We're here to help.
Pivacy Policy
Unity Path Care Pty Ltd
ABN: 88 694 475 628
Location: Doncaster East, VIC
Unity Path Care Pty Ltd ("we", "us", "our") is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
1. What Information We Collect
We may collect:
Full name
Contact details (phone, email, address)
NDIS number (if provided)
Health and support-related information
Emergency contact details
Information submitted via our website contact forms
2. How We Collect Information
We collect information:
Directly from participants or their representatives
Through our website forms
During intake and service agreements
Through phone or email communication
3. Why We Collect Information
We collect personal information to:
Provide NDIS services
Respond to enquiries
Develop support plans
Comply with legal and NDIS obligations
Improve our services
4. Storage & Security
All information is stored securely in password-protected systems. We take reasonable steps to protect information from misuse, loss, or unauthorised access.
5. Disclosure of Information
We only share information:
With participant consent
With NDIS, plan managers, or support coordinators where required
If legally required
6. Access & Correction
Participants may request access to or correction of their personal information by contacting us at:
📧 admin@unitypathcare.com.au
📞 0411 191 446
WEBSITE TERMS & CONDITIONS
Website Terms of Use
By accessing this website, you agree to:
Use the website for lawful purposes only
Not misuse content or intellectual property
Not attempt to breach security systems
Understand that website information is general and not a substitute for professional advice
Unity Path Care reserves the right to modify website content at any time.
📄 Complaints & Feedback Policy (Short Website Version)
Unity Path Care values feedback.
If you have a complaint:
Contact us directly via phone or email.
We will acknowledge complaints within 2 business days.
We aim to resolve complaints within 14 business days.
If unresolved, participants may contact:
NDIS Quality & Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
Unity Path Care maintains a zero-tolerance approach to abuse, neglect, exploitation, and discrimination. All staff undergo NDIS Worker Screening and training in safeguarding practices.